I just wanted to write to you regarding Phil Morgado who has been our account manager for the past 4 years.
I regularly speak to Phil on the phone regarding the servicing of our Gym equipment and he is always so helpful, knowledgeable and efficient at organising parts and service engineers to keep our extensive range of Cardio Vascular and Weight Lifting equipment in order.
Phil has gone the extra mile on a number of occasions and has even forwarded some minor parts direct to us in order that we can keep our equipment running, as well as keeping costs to a minimum. This has been extremely helpful as you will be aware that as a Prison Service Gym we have to operate within a strict budget and this has also kept our equipment in order for the large demand we experience.
Phil has also been excellent in ordering the new equipment we have purchased and has even sourced equipment we required that was not immediately available from stock or on your existing catalogue.
I just wanted to write and let you know the excellent level of service Phil has provided us. This professionalism and efficiency is what I was hoping for when I asked you to take over servicing and supplying the Gymnasium equipment for the Sheppey Cluster Prisons in 2006.
Long may it continue
PE Senior Officer